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How autotogel Protects Your Personal Data

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled with strict access controls and stored on encrypted…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records securedRight to access your data, anytimeRetention policy aligned with local lawDirect deletion request pathway available
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autotogel How autotogel Protects Your Personal Data
KONTAK PRIVASI

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to request a copy of your records, or need to report a concern, our privacy support team is reachable through three direct channels. Our team operates 24 hours a day, seven days a week — so whether you are in Makassar or anywhere else in Indonesia, a response arrives within one business day for data-access requests and within four hours for urgent security concerns.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Available 24/7, this channel handles data-access queries, correction requests and cookie opt-out instructions in real time.

Email Privacy Desk

Send your written data request to our dedicated privacy email address found in your account settings. We acknowledge all emails within four hours and resolve data-access requests within one business day.

In-Account Request Form

Navigate to Settings → Privacy → Submit a Request inside your autotogel account. Use this form to download your data archive, update stored details, or initiate a deletion request without contacting support.

PENANGANAN DATA KAMI

Six Ways We Safeguard Your Account Data

Data protection at autotogel is an operational process, not a statement. The six practices below apply to every account, every payment record and every session log on the platform — from the…

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment tokens from DANA, OVO, GoPay and QRIS are encrypted before they reach our database layer, making interception practically useless.

Cookie Transparency

We use session cookies to keep you logged in, analytics cookies to improve page load speed, and no third-party advertising cookies. You can review and withdraw cookie consent at any time from your browser or account settings panel.

Minimal Data Collection

We collect only what is necessary to operate your account. Wallet references for OVO and DANA are stored as masked tokens. Raw credentials, PINs and full account numbers are never written to our systems at any point.

Retention Schedule

Transaction logs are kept for the period required under applicable Indonesia regulations, then deleted from active storage. Account data is removed within 30 days of a verified deletion request, subject to any open dispute or legal hold.

Access Control & Audit Logs

Internal access to your personal data is role-restricted. Every staff query against the account database generates an audit log entry, which our compliance team reviews on a rotating basis to detect and investigate anomalies.

Your Right to Correction

If any stored detail — name, email or linked payment reference — is inaccurate, you can correct it via Settings → Personal Details or by submitting a request through live chat. Corrections are processed within 48 hours.

Your Privacy Questions, Answered Directly

The questions below come from the most common data and privacy queries we receive from accounts in Indonesia. If your question is not covered here, use the live chat channel or the in-account request form described in the support section above.

We store your registration details (name, email, date of birth), device identifiers, session logs and masked payment references for DANA, OVO, GoPay and QRIS. We do not store raw wallet credentials, PINs or full card numbers at any point.

Navigate to Settings → Privacy → Submit a Request inside your account and select 'Download My Data'. We will prepare a structured archive and email it to your registered address within one business day of verifying your identity.

Yes. Submit a deletion request through the in-account form or via live chat. We remove your data from active systems within 30 days, unless a legal hold or open dispute applies — in which case we notify you of the expected timeline.

We share data only with payment processors required to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-prevention partners who process anonymised signals. We do not sell your personal information to advertisers or data brokers.

Transaction records are retained for the minimum period specified under applicable Indonesia regulations. Once that period lapses and no dispute is open, records are purged from active storage and removed from backup systems on a rolling 90-day schedule.

After you submit a verified account closure and deletion request, we remove your personal data from active systems within 30 days. Anonymised aggregated statistics — carrying no identifiers — may be retained for internal analytics under standard retention rules.

Go to Settings → Personal Details to edit your email address directly. For payment-reference corrections linked to OVO or DANA, submit a request via live chat or the in-account form and our team will process the change within 48 hours.

Related Pages

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